Faster Problem Identification... No Finger Pointing... Happy Users.

• Less Demanding on Your Operators: Integrated multi-tier monitoring allows your IT operators to track the quality of the business services end-to-end and relate this to critical network, system, and application performance. You get pre-defined models for over fifty popular software applications. Now your service operators can manage your infrastructure, without years of technical training... or worse... finger pointing at the silo managers.
• Failure in one application (e.g., database) affects all the other applications (e.g., database, middleware) involved in the service. Multi-tier architectures provide scalability, but they also pose challenges. End-to-end service involves multiple, dependent applications and network elements, making it difficult for you to identify the true culprit. Consequently, problem identification and correction is a huge challenge. Silo monitoring is no longer a viable problem diagnosis solution in IT infrastructures. You need end-to-end service monitoring, not silo monitoring.

• Complex IT Leads to Finger Pointing. The complexity of IT infrastructures means that a single operator can no longer be adept at all the diverse infrastructure technologies. Domain experts (e.g., Oracle DBA, WebLogic admin, etc.) keep an eye on their particular silos, application developers oversee deployment, and yet another team of operators watches the day-to-day operation of the service. So, your service operators often struggle to determine which domain expert/developer to call on to resolve a problem. You need clear problem demarcation. Not finger pointing.